Shipping policy
Shipping Policy
Fast. Tracked. Delivered to Your Door.
Every Syvela order is handled with care — from the moment you check out to the moment it arrives at your door.
Processing Time
All orders are processed and dispatched within 1–2 business days of purchase. You'll receive a confirmation email the moment your order is on its way.
Delivery Timeframes
| Destination | Estimated Delivery |
|---|---|
| United States | 5–12 business days |
| Canada | 5–12 business days |
| International | 10–18 business days |
Delivery times are estimates and may vary slightly depending on your location and local carrier conditions.
Order Tracking
Every Syvela order ships with full tracking. Once your order is dispatched you'll receive an email with your tracking number and a direct link to follow your package in real time.
Can't find your tracking email? Check your spam folder first — then reach out to us at hello@syvela.co and we'll locate it for you immediately.
Shipping Costs
| Order Value | Shipping Cost |
|---|---|
| All orders | Free shipping |
That's right — free shipping on every order, every time. No minimum. No fine print.
Customs & Duties
For international orders outside the US and Canada, your order may be subject to customs fees or import duties depending on your country's regulations. These charges are outside our control and are the responsibility of the customer.
If you're unsure whether duties apply in your country, we recommend checking with your local customs office before ordering.
Lost or Delayed Orders
If your order hasn't arrived within the estimated timeframe, here's what to do:
- Check your tracking link for the latest update
- Verify your shipping address was entered correctly at checkout
- Email us at hello@syvela.co with your order number
We'll investigate immediately and either locate your package or send a replacement — whichever resolves it fastest for you.
Wrong Address
Please double-check your shipping address before completing your order. If you notice an error immediately after purchasing, contact us at hello@syvela.co within 12 hours and we'll update it before your order ships.
Once an order has been dispatched we're unable to redirect it — but we'll do everything we can to help.
Questions?
We're here. Email us at hello@syvela.co — we respond within a few hours on business days.
Your Bare by Syvela is on its way. Get ready.