Returns & Guarantee
90-Day Smooth Skin Guarantee
We stand behind every Syvela Duo we ship. If you're not completely satisfied with your experience — for any reason — we'll make it right.
Our Promise
Your confidence matters more to us than a sale. That's why every Bare by Syvela comes with a full 90-day money-back guarantee. No complicated forms, no lengthy back-and-forth, no questions asked.
How to Return
Returning your order is simple:
- Email us at hello@syvela.co within 90 days of your delivery date
- Include your order number and a brief note about your experience
- We'll send you a prepaid return label within 24 hours
- Once we receive your return, your refund is processed within 3–5 business days
What's Covered
- Changed your mind — covered
- Product didn't meet your expectations — covered
- Received a damaged or defective item — covered, and we'll send a replacement same day
What's Not Covered
- Returns requested after 90 days of delivery
- Items that have been lost or damaged due to misuse
Exchanges
Prefer an exchange over a refund? We're happy to swap your item for a different kit or replace a faulty component. Just mention it in your email and we'll take care of it.
Still Have Questions?
Reach us anytime at hello@syvela.co — we typically respond within a few hours during business days.
Your skin deserves the best. So does your shopping experience.